Refund Policy

1. Introduction

Welcome to StudyMateEra, a digital educational platform operated by Satya Traders, Proprietor Shikhar Singh.

StudyMateEra provides digital educational services including study materials, tests, practice tools, subscriptions, community features, and other online learning services through its website and application.

Because StudyMateEra provides digital services and content, payments made for digital services are generally non-refundable once the applicable service or subscription access has been activated.

2. No Refund Policy

Once access to a paid StudyMateEra digital service or subscription has been activated, the payment is generally non-refundable.

This includes, but is not limited to:

• Subscription fees
• Premium access
• Digital study materials
• Online tests and test series
• Practice content
• Premium features
• Other digitally delivered educational services

3. Free Trial

StudyMateEra may provide promotional free-trial periods to eligible users.

Users who pre-register for StudyMateEra may receive a one-week free trial after the launch of the platform, subject to the applicable terms communicated by StudyMateEra.

If a paid subscription is required after the free-trial period, the applicable subscription terms and pricing will be communicated to the user before the paid service begins.

4. Subscription Cancellation

Users may cancel their subscription using the cancellation options available through StudyMateEra or the applicable payment platform.

Cancellation generally prevents future subscription renewals but does not automatically create a right to a refund for the current subscription period.

Unless otherwise required by applicable law or expressly stated by StudyMateEra, users may continue to access paid features until the end of their already-paid subscription period.

5. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same subscription or transaction due to a technical or payment processing error, please contact us as soon as possible.

After reviewing the transaction, StudyMateEra may issue an appropriate refund for a verified duplicate or erroneous charge.

Please provide the following information when contacting us:

• Registered name
• Registered email address
• Transaction or payment ID
• Date of the transaction
• Amount charged
• Relevant payment receipt or screenshot, if available

6. Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us immediately.

We may request transaction details and other information necessary to investigate the matter.

Where an unauthorized payment is verified, the matter will be handled in accordance with applicable law, payment-provider procedures, and the circumstances of the transaction.

7. Technical Issues

StudyMateEra is a digital service and occasional technical problems may occur.

If you are unable to access a paid service because of a technical problem attributable to StudyMateEra, please contact our support team.

After reviewing the issue, StudyMateEra may provide an appropriate solution, which may include restoring access, extending the subscription period, or another reasonable remedy.

A temporary technical issue does not automatically create a right to a refund.

8. Incorrect Purchase

Users are responsible for reviewing the selected subscription, product, or service before completing a payment.

Refunds will generally not be provided because a user:

• Selected the wrong subscription plan
• Purchased a service by mistake
• Changed their mind after purchase
• Did not use the purchased service
• Did not use all available features
• Forgot to cancel a subscription before renewal
• No longer requires the service

9. Promotional Offers

Promotional offers, discounts, free trials, introductory offers, and other special pricing may have additional terms.

Unless specifically stated otherwise in the applicable offer, promotional payments are also subject to this Refund Policy.

10. Refunds Required by Law

Nothing in this Refund Policy is intended to exclude, restrict, or override any consumer or other legal rights that cannot lawfully be excluded or restricted under applicable law.

Where applicable law requires StudyMateEra to provide a refund or another remedy, StudyMateEra will comply with the applicable legal requirements.

11. How to Contact Us

If you have a question regarding a payment, subscription, refund request, duplicate charge, or unauthorized transaction, please contact us.

12. Changes to This Refund Policy

StudyMateEra may update or modify this Refund Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Users are encouraged to review this page periodically for any changes.

13. Acceptance

By purchasing, subscribing to, or using a paid StudyMateEra service, you acknowledge that you have read and understood this Refund Policy and agree to its applicable terms.